Myanmar Officials Visit Mongolia and Vietnam to Learn More about One Stop Shops

Jun 23, 2015

Part of the delegation from Myanmar that arrived in Ulaanbaatar for a study visit Photo: Shobhna Decloitre/UNDP

[Ulaanbaatar, Mongolia] A group of Myanmar civil servants and representatives of the township committees recipients of the President’s award today started a study visit to Mongolia and Vietnam to examine one stop shop set ups.

One stop shops are service centres through which different departments of government provide a range of services under one roof. Such model provides a win-win solution for both citizens and government as it provides efficient services with lower overhead costs and greater transparency.  In Myanmar, the Union Government has announced the set-up of one stop shops as part of its ongoing public sector reform.   

The study tour starts in Mongolia, where the team from Myanmar will meet representatives from different levels of government as well as visit different one stop shops, both urban and rural. Following Mongolia, the group will visit Vietnam, which has been implementing one stop shops since 20 years.

The group from Myanmar is being led by U Tin Myint, Deputy Director General from the Union General Administration Department, under the Ministry of Home Affairs. He is accompanied by Deputy Director General U Bharat Singh from President’s Office (no 6) and other senior civil servants from the General Administration Department; Immigration Department, Ministry of Health, Ministry of Education, Ministry of Agriculture and state/region government representatives from Ayeyarwady, Bago, Chin, Kayah, Kachin, Magway, Mandalay, Nay Pyi Taw, Mon, Sagaing, Tanintharyi and Yangon. Also part of the team are members of township committees who were awarded the President’s prize for excellence.

The study tour is being facilitated by the United Nations Development Programme (UNDP) as part of its local governance work.

 “Earlier this year, during the second Myanmar Good Governance Forum, UNDP had invited experts from Mongolia and Vietnam to share their one stop shop experiences. Both countries have adopted different pathways to offering similar types of services. The study tour provides an opportunity for the group from Myanmar to gain first-hand knowledge on how one stop shops work in these countries and have discussions regarding the successes and challenges,” said Anki Dellnas, UNDP Myanmar’s Local Development Specialist.  

The group is made up of 31 study visit members and supported by 6 UNDP staff. The group returns to Myanmar on July 3.

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