At the workshop, court staff and judges from the Mandalay Region were invited to discuss the current reporting obligation and explain to senior OSCU officials how much time and effort compiling these reports takes every month. Unfortunately, there is not always strong communication paths between OSCU officials in Nay Pyi Taw and their colleagues working at the township and regional level. The OSCU needs information about what is happening in the courts to develop Union wide solutions to improve the justice system, while the local courts need to provide this information whilst managing and dispensing justice for people in their communities. The reporting obligations interfere with the ability of trial courts to provide justice services because they are time consuming. Informing the OSCU officials about the real-life consequences of their requests for reports was a critical step towards building momentum to bring the case information system to reality.
About two years ago, UNDP studied how the township level, district and regional courts collect information about their existing caseloads. Unsurprisingly, yet l remarkable that the forms used at the township level dated back to the colonial times and were not relevant to the modern era. Clerks often take photos of the court registry with their phone and send them to the Regional High Courts, where clerks would open the picture on their phone and re-write the same information manually. This process is prone to human error and requires thousands of hours of manual work that can be done automatically through a well-designed application that will require only a few minutes per case to populate with relevant data.