“The best way to know how public services are perceived is by asking the end-users themselves: the people of Myanmar”, Valentina adds. By end of April, 1,713 out of 2,500 people in Myanmar have been interviewed about their experiences with public services, including their related exposure to corruption. Data will be disaggregated and will ultimately provide useful information to policy-makers. For example, PPSoGS found that the average number of government services that people use is surprisingly low (five, as of 29 April 2019).
Targeted capacity building efforts (including knowledge transfer) enabled the CSO to assume responsibility for the survey’s implementation: enumerators, an all-female IT team, and field supervisors built their capacities and had access to international specialists’ advice on survey techniques, statistical robustness, and quality assurance. While CSO gained technical knowledge and practical experience, UCSB is now able to keep track of the impact of its Civil Service Reform. For example, through practical experiences in the field CSO enumerators learned to be more time-efficient in using CAPI, saving 10 minutes in average per interview.
Make technology count: Digitalizing data and assuring statistical quality
“You can save time!” says U Aung Moe Oo, CSO Deputy Statistician. It is the first time a Myanmar institution leverages Computer Assisted Personal Interviewing (CAPI) to make data collection and quality assurance more efficient. Interviewers enter the questionnaire responses into electronic tablets, and the data lands on the CSO cloud account the very same day. They digitalize data on the spot and add valuable information such as GPS locations and exact interview time.